Internship Consumer Service EU

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Support the preparation of content and master material for upcoming product launches and relaunches in Beauty Care as well as Laundry & Homecare for consumer services of all EU markets
• Participate in cross-functional meetings, develop consumer relevant questions and align the answers with various stakeholders (e.g. EU/global marketing, R&D, legal, issue management)
• Have an active contribution to the implementation of the master information assets into a knowledge base for different communication channels
• Work as a fully integrated team member in a newly set up team and an additional cross functional team covering business and digital/IT aspects
• Experience a lot of freedom to bring in your ideas and suggestions for improvements
• Achieve taking consumer and customer service to the next level by implementing new features and processes to improve user experience, increase consumer satisfaction and efficiency measures across all touchpoints
• Get a broad overview of consumer service and the broader scope of EU marketing with wide array of stakeholders   

YOUR SKILLS

• Student pursuing a Masters´ degree in business, marketing or communication science
• Practical experience in the field of marketing, consumer service or public relations, through previous internships in the FMCG industry or in an agency
• Very good knowledge of English language
• Confidence in dealing with common MS Office applications, especially PowerPoint and Excel
• Keen interest in marketing innovation, strategic thinking, process improvement and trends in the field of FMCG
• You love constant changes and describe yourself as open-minded, communicative, well organized and you also enjoy writing, are creative and have a feeling for good texts and speech
• Work in an international team, that is characterized by reliability and have a high level of entrepreneurial spirit and networking skills
• Availability as of 15th January 2025 for 6 months

We offer you an attractive salary between € 1050-2095. The exact amount of the remuneration depends on the desired duration, the type of internship (voluntary or mandatory) and existing degrees.

We are committed to creating an inclusive and supportive environment for all candidates. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.