Customer Experience Activation Manager ‏(d/f/m)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• You are responsible for hosting customer visits at the Inspiration Center Düsseldorf, where you manage the customer-centric visits with a highly inspiring on-site experience capturing Henkel Adhesive's broad technology portfolio and addressing it to different stakeholders
• Orchestrate all phases of the visit (pre-visit, visit, post-visit) together with sales and R&D experts
• Generate long-term innovation ideas and build up collaboration with our technical experts  
• Develop strategies to ensure consistent customer experiences across the full End-to-End Customer Journey  
• Identify content gaps and enhancements, and develop new cross-selling opportunities for sales enablement
• Develop systematic approaches and programs to map the Customer Journey and deploy customer-centric content (e.g. Companion App) 
• Develop 2.0 exhibitions with new inspirational methods (Virtual Reality, Artificial Intelligence) that provide proofpoints to our customers and build new permanent exhibition stories
• Support external short- and long-term marketing communications to capture market trends and build-up thought leadership  

YOUR SKILLS

• University degree with a major in marketing or communications
• Minimum five years of relevant professional experience
• Experience with common business and office tools as well as using them for professional marketing and communication work
• Solid understanding of customer journeys for customer centric approaches
• Affinity to build up technical / engineering knowledge
• Excellent English and German language skills, both spoken and written

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.